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Customer Insurance Consultant - Customer Contact Center-Start Date 05-09-14

Company Name:
Allstate
## Description
_Are you highly personable? Do you have a passion for Customer Service? Are you looking to take the next step towards a satisfying life-long career?_
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Allstate Insurance Company is now reviewing applications for career opportunities at our Customer Contact Center in Chubbuck, Idaho.
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_Job Summary_
The Customer Contact Center Customer Service Representative is responsible for handling customer experience inquiries, and resolving service concerns/documenting customer requests, and completing changes to policies which _do not require a license_ . Service to customers will include inbound/outbound calls and call transfers for service transactions.
_Work schedule_
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It is Allstate''s goal to support our customers how, when and where they want to be served. The Pocatello-Chubbuck Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes _weekends and holidays_.
_ORIENTATION DAY_ -
8:30 am - 5:30 pm - Friday May 9th
_First 8 WEEKS- TRAINING HOURS- May 12th - July 3rd_
10:00 am - 6:45 pm - Monday through Friday
Off Days - Saturday & Sunday
_Second 8 Weeks-TRANSITION - July 7th - August 31st_
12:15 pm - 9:00 pm MST Sunday, Monday, Thursday and Friday
10:15 am- 7:00 pm MST Saturday
Off Days - Tuesday & Wednesday
_ PRODUCTION HOURS - September 1st- Ongoing_
2:15 pm - 11:00 pm MST Monday,Thursday, Friday and Saturday
10:15 am - 9:00 pm MST Sunday
Off Days - Tuesday & Wednesday
_Key Responsibilities_
Resolve questions/issues which do not require an insurance license.
Completes customer's transactional requests as provided by caller.
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.
Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.
Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
Acknowledge and direct customer's requests for additional products or services to appropriate licensed representatives.
Ensure facilitation of first call resolution and customer satisfaction on all transactions.
Handle requests regarding customer documentation (including all documents sent out by our company) and be able to clearly explain details of their nature.
_Knowledge/Skills/Abilities/Experience_
Prior call center experience a plus (multi-tasking in an Inbound Call Center Environment)
At least 1 year customer service experience
Flexibility with continual changes to business requirements (Shift and weekend work schedules)
High School diploma or equivalent
Excellent listening /communication skills (both oral and written)
Intermediate PC aptitude including keyboard proficiency
_Fully paid training - a valuable investment in your success!_
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Allstate is willing to invest in your success. After completing our fully paid, industry-leading training program you will be ready to assist existing Allstate customers with all their insurance needs. Each new customer contact presents different challenges and opportunities, so you can be assured that your work will be exciting, challenging and rewarding.
_Working environment_
Please note, business necessities require our Customer Insurance Representatives to be able to handle phone inquiries for their entire shift and to be stationed at their desk for the majority of an eight hour shift.
_Hear what current employees have to say about working for Allstate''s Customer Contact Centers_
Windows Media Video (PC)
Allstate CIC Video 1 - 1 minute
Allstate CIC Video 2- 3 minutes
QuickTime Video (Mac and Apple Devices)
Allstate CIC Video 1 - 1 minute
Allstate CIC Video 2- 3 minutes
_Compensation and other important information_
Compensation- $11.35 per hour or $23,600 per year.
Excellent benefits beginning your first day of employment; including 401K, health, dental, vision and life insurance.
Tuition reimbursement after one year of employment.
The opportunity to advance within a growing, diverse organization.
_Join our award-winning team!_
_We value diversity, balance, innovation and providing an environment where employees can thrive._
These are Allstate's core values, and we have the awards to prove it:
The World's Leading Top 100 Companies - Forbes magazine
One of the Top Ten Places to Work in Idaho - Idaho Business Review
Diversity Elite - America's Best 50 Companies for Minorities - Fortune magazine
100 Best Companies for Working Mothers - Working Mother magazine
Top 40 Best Companies for Hispanics to Work - Hispanic Business magazine
Top 10 Companies for African Americans to Work - DiversityInc
Top 100 Best Places to Work in IT - Computerworld magazine
Top 100 Companies for Employee Training and Development - Training magazine
## Qualifications
Prior contact center experience a plus (multi-tasking in an Inbound Contact Center Environment)
1-2 years customer service experience
Flexible and adaptable to business requirements (Shift and weekend work schedules)
High School diploma or equivalent
Excellent listening /communication skills (both oral and written)
Basic PC aptitude including proficiency in keyboard skills
Job: Customer Service
Job Type: Entry-Level
Primary Location: ID-Pocatello
Req ID: POC00203
Company Description:
We're more than insurance agents and claims representatives. We're individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people - including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more.

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